4 ways that a phone answering service can improve your business

on Sunday, 01 April 2018.

4 ways that a phone answering service can improve your business

Competition has never been as tight in the business world as it is now. In the past, it was easy to stand out and be noticed. Nowadays, you have to put your game face on, work hard in promoting your business and work even harder to maintain clients. One of the most efficient ways you can do all that is to have someone manage your calls. If you are not fond of the entire hiring and selecting process to find the best fit for your needs, an answering service in Australia is most highly recommended. Read on to learn how it can help boost your business.

5 tips to enjoy your holiday away from your business

on Thursday, 10 May 2018.

5 tips to enjoy your holiday away from your business

Holiday seasons are a great time to make huge sales since customers have more time to shop around. However, family time is equally important as making money as it helps you unwind and charge up for the next business phase. Here are tips to wholly enjoy your vacation away from your business.

Delivering a Consistent Impression of your Business When Answering Calls

on Tuesday, 01 January 2019.

Delivering a Consistent Impression of your Business When Answering Calls

One of the reasons why a business might be unsure whether to make use of a phone answering service is because of the impression they feel 'strangers' might make. Yet, often, businesses themselves struggle to make a regular, professional impression. This may be due to frequent staff changes, or by using inexperienced team members who are not yet fully trained to use the relevant product or service knowledge. It's also possible that such team members are not specifically skilled in handling both customers and queries on the phone.

Making a virtual phone answering service an extension of you

on Monday, 01 October 2018.

Making a virtual phone answering service an extension of you

If you own or run a company, you understand the importance of building up a rapport and relationship with your clients. A vital part of this is when they contact you, either for the first time, or on a regular basis. You'll want them to feel personally welcome, rather than impersonally greeted. Using an automated or outsourced phone answering service can sometimes make such moments entirely impersonal, even mechanical. Here is what you should expect as a starting point from such a resource...